Jolan Clark A. Sorillo

Information Technology Graduate

Iloilo City, Philippines 09287328109 sorillojolanclark@gmail.com

Summary

Detail-oriented Information Technology Graduate with practical experience in customer operations, data entry, inventory tracking, and IT troubleshooting. Skilled at supporting clients, maintaining organized database records, and handling web and administrative operations efficiently.

Core Competencies

Software Proficiency: MS Office Suite (Word, Excel, PowerPoint), Canva, CapCut, Visual Studio.
IT & Networking: PC/Smartphone Hardware Diagnostics, RAM/SSD Upgrades, Broadband Optimization & Tower Locking.
Web & SEO: HTML5, CSS3, JavaScript/PHP (Basic), GitHub Deployment, Google Search Console, Google Analytics, & SEO Ranking Monitoring.
Data & Operations: Inventory Management, Digital Archival, Asset Verification, Multi-screen CRM Navigation.

Awards & Recognition

Student Researcher of the Year Award: Northern Iloilo State University (2025).
3rd Year Dean's Lister: Northern Iloilo State University.
Best Camper & 1st Place Overall: Parish Youth Camp Group Leader (2022).
Graduate with Honors (HUMSS): Balasan National High School (2021).

Education

B.S. in Information Technology
Northern Iloilo State University (2025)
Senior High School Diploma
Balasan National High School (2021)
Junior High School Diploma
Cawayan National High School (2019)

Languages & Credentials

Languages: Native Tagalog & Hiligaynon; Native Bisaya; Sufficient/Conversational English.
License: Driver's License (Restrictions: A, A1, B, B1).
Certificates & Roles: BERT DRR Training (2018), Red Cross Youth Volunteer (2017), High School Photojournalist (2018).

Professional Experience

TRANSCOM

Oct 2025 – Apr 2026

Iloilo City, Philippines · Customer Service Representative

Handled inbound customer communications for a telecommunications account, resolving account, billing, and technical inquiries in a fast-paced environment.
Navigated internal CRM software across multiple screens while documenting clear customer notes to consistently hit target handling times (SLA).
Guided users step-by-step through basic technical troubleshooting to resolve connectivity and account issues.

NISU SUPPLY OFFICE

Jan 20, 2025 – May 9, 2025

Iloilo, Philippines · Office Assistant / Data Encoder (OJT - 478 Hours)

Inventory Management: Performed inventory tracking, audited supply stock levels, and maintained accurate inventory records across department logs.
Document Encoding & Archiving: Digitized, encoded, and archived an average of 100 documents weekly to maintain organized database records.
Administrative Support: Supported daily supply office operations, assisting with record retrieval and maintaining smooth operational workflows.

FREELANCE IT & TECHNICAL CONSULTANT

2023 – Present

Remote / Onsite · IT Support & Web Assistant

Web & SEO Operations: Built and updated responsive websites using HTML/CSS; set up property indexing and conducted SEO ranking monitoring using Google Search Console and Analytics.
Hardware Support: Provided technical support and troubleshooting for PCs, laptops, and smartphones, resolving hardware/software faults.
Network Optimization: Optimized broadband connections by identifying signal strength issues, manually changing locked towers, and configuring open-line connections.
Digital Content Creation: Produced digital presentations, slideshows, and video edits using CapCut and Canva for academic and client projects.

Technical Projects & Leadership

SeaCraft Management System with SMS Integration (Capstone Lead, 2024-2025): Developed a web application that automated vessel registration, reducing processing times by 30% and improving renewal communication via SMS notifications. Honored with the Student Researcher of the Year Award (2025).
Tricycle: Public Vehicle Regulatory System (Thesis Proposal Lead, 2024): Led a 5-member team through project research and system design. Secured committee approval on first submission with high marks.
Youth Ministry President (Santa Teresa de Avila Parish, 2018-2019): Managed youth activities, spiritual initiatives, and events for 50+ members. Led camp groups to 1st place overall (Best Camper Award, 2022).
Badminton Team Leader & Coach (CIBAD): Mentored badminton players, created training plans, and provided individual coaching for local tournaments.